Frequently Asked Questions
With so many things for you to do during your stay on the Mornington Peninsula there are bound to be some questions on your mind. So we have put together some of our more frequently asked questions to help you plan your stay.
If you can’t find the answer to your question then email us at firstname.lastname@example.org with your specific question, and we will be happy to provide a prompt response
How far is it to ....
- The Beach – 200 meters
- Service Station – 150 meters
- Supermarket IGA – 1.5 km’s
- Cafes and Restaurants – 1 km
- Dromana Drive-in – 1.4 km’s
- Safety Beach Golf Course – 2.2 km’s
- Red Hill – 5.6 km’s
- Enchanted Adventure Garden – 6.6 km’s
- Arthurs Seat – 7 km’s
- Peninsula Hot Springs – 18.8 km’s
- Cape Schanck Lighthouse – 24.6 km’s
- Sorrento – 25.2 km’s
- Sorrento/Queenscliff Ferries – 26 km’s
- Portsea – 29.2 km’s
- Moonlit Sanctuary – 31 km’s
- Melbourne Airport – 106 km’s
Do you have Roll Aways or Cots?
Unfortunately, we do not offer roll aways. Cots are available free of charge.
Is there Onsite Parking?
Yes we have plenty of onsite parking and is free of charge
Do you have Internet / Wifi?
Yes all rooms offer FREE wi-fi
Can you smoke in the rooms?
The Bay Motel is a non smoking property. Guests are asked to respect our property and the comfort of others at all times. Outside smoking is permitted away from doors and windows where bins are provided.
Do you have an onsite restaurant?
No we do not have an onsite restaurant. However we are located within walking distance to a wide range of cafes, restaurants & bars. We also have a variety of restaurants who will deliver directly to your door. We do have small continental breakfast boxes available at reception and outdoor BBQ facilities available for guests.
Do you have a pool?
No we do not have a pool. The beach is 200 meters from our doorstep.
What are your Reception Hours'?
Our reception hours are 8am – 8pm 7 days a week.
Is it possible to organise an After Hours Check-in
Yes you certainly can. Just contact our reception on 03 5987 2311 before 8pm for the late check-in procedure.
Check in time / Early Check in?
Check-in time is 2pm, however, if you arrive earlier, luggage storage is available and you’re welcome to utilize our motel facilities. A request for early check-in can be made with Reservations but cannot be guaranteed.
Check out time / Late Check outs
Check out time is 10am. Depending on availability an extended checkout maybe available until 11am. Requests for checkouts after 11am will incur a fee.
Do we have to pay a deposit?
Reservations for December & January require a deposit of the 1st night’s tariff payable at the time of booking or one month out from arrival date (whichever is the latest) and the Reservation paid in full on arrival. For all other periods, the booking must be at least secured by a valid credit card and in the event of a “no show” the 1st night’s accommodation cost will be charged. For Special events, Group Bookings or bookings greater than 7 nights a 50% non refundable deposit may be required at the time of booking. If cancelled within 14 days of arrival date, then the remaining balance will be charged.
Cancellations or changes to a reservation must be made at least 24 hours prior to the check in date and time (2.00pm) or the first changed or cancelled night will be charged. During December & January cancellation policy extends to 48hours prior to arrival time. For group bookings where payment is required 1 month prior to arrival time, then cancellations or changes must be at least 14 days prior to check in date and time, or the full amount of the entire reservation will be charged.
What Cards do you accept?
We only accept Visa and Mastercard. Unfortunately we do not accept AMEX.
Should we book direct?
Yes it always best to book directly with us. We can offer you better rates than if you book with a 3rd party site.